Tenant Support Worker-YWCA Support Housing (Lincoln Road) Casual Position

RESPONSIBILITIES:

• As a member of a multi disciplinary staff team, you will provide assistance to tenants living in YWCA Supportive Housing to support their independent living and maintain their housing.
• Provide immediate support to tenants in conflict following an established Conflict Resolution Program and respond to requests for support and crisis intervention.
• Establish positive relationships with tenants and participate in the creation of a stable, secure environment.

QUALIFICATIONS:

• Knowledge of the impact of trauma and abuse and the impact of poverty and homelessness on individuals of all ages, normally obtained through the completion of a 2-year college program in Social Services and 2 years work experience in a residential or supportive housing environment. 
• Knowledge in harm reduction philosophies and techniques, as well as crisis and suicide intervention skills
• Experience working within the parameters of a Conflict Resolution Program.
• Understanding of current legislation pertaining to housing, advocacy and tenant/landlord rights, usually obtained through a general knowledge of the Residential Tenancy Act.
• Ability to think independently, set priorities and resolve problems effectively and efficiently.
• Valid certifications in Standard First Aid, CPR Level C, and Overdose prevention training.
• All employees of the YWCA are expected to demonstrate respect, empathy, and accountability to the people who access our services, and to attend work regularly as regular attendance is critical to maintaining the highest quality and level of service expected in delivering services. 

WAGE:              $20.7276 per hour, with an additional 2% in lieu                            of benefits
POSITION:      Casual (overnight shift) must be available to                                work a minimum of 4 overnight shifts per                                      month, two of which must be on a weekend. 
 
Please respond in writing by February 01, 2017 to:
 
Asnake Dabala, Community Support Coordinator
YWCA Support Housing (Lincoln Road)
155 Lincoln Road
Waterloo, ON N2J 4S7
Fax: 519.747.4475
Email:  asnake.dabala@ywcakw.on.ca
 
YWCA Kitchener-Waterloo is an equal opportunity employer.  We encourage applications from individuals
of all races, colour, ethnic origin, religions, abilities, gender identity, and sexual orientations.
No phone calls please. Only those selected for an interview will be contacted.
YWCA Kitchener-Waterloo is committed to providing accommodations to people with disabilities throughout the hiring process.  If you require accommodation, we will work with you to meet your needs.